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Shipping/DOA Policy
At CF Corals, we're committed to delivering your aquatic treasures safely and promptly. Here's everything you need to know about our shipping/DOA process:
Shipping Rates
- Orders Over $299: Enjoy free shipping on all orders exceeding $299.
- Orders Under $299: A flat shipping fee of $35 for Florida in state shipments or $45 for other state shipments.
Shipping Schedule
- Days: We ship live items Monday through Thursday to ensure your corals arrive fresh and healthy.
- Carrier: All shipments are sent via UPS or FedEX Overnight, typically arriving by 10:30 AM EST. Please note, delivery times may vary for remote areas.
Packaging
We use specialized packaging to ensure the safe arrival of your live corals, including insulated boxes and heat or cold packs as needed.
Live Arrival Guarantee
In the unlikely event of a DOA (Dead on Arrival), please submit a DOA request within 2 hours of the FedEx posted delivery time. Include clear photos of the coral in its original, unopened bag.
Weather Delays
We may hold shipments if inclement weather conditions pose a risk to the health of your corals. We'll communicate any such delays promptly.
Contact Us
For any questions or concerns, reach out to us at info@cfcorals.com.