Customer Service

At Coral Store, we're passionate about helping you succeed with your reef aquarium. Our customer service team consists of experienced reef hobbyists who understand the unique needs of coral enthusiasts. Whether you have a question about a specific coral species, need help with acclimation, or have a concern about your order, we're here to help.

We pride ourselves on fast, knowledgeable responses and stand behind every coral we ship. Your satisfaction — and the health of your reef — is our top priority.

How do I acclimate new corals?

We recommend the drip acclimation method for all new coral arrivals. Float the sealed bag in your tank for 15 minutes to equalize temperature, then slowly drip tank water into the bag over 30–45 minutes before introducing the coral to your system.

What water parameters do you recommend?

Most of our corals thrive at: Temperature 76–78°F, Salinity 1.025–1.026, pH 8.1–8.3, Alkalinity 8–11 dKH, Calcium 400–450 ppm, Magnesium 1250–1350 ppm.

Do you offer a live arrival guarantee?

Yes! We guarantee live arrival on all livestock orders. See our Shipping & Returns page for full details on our Live Arrival Guarantee policy.

How quickly do you ship?

Orders placed before 12 PM EST Monday–Wednesday are typically shipped the same day. We do not ship on Thursdays or Fridays to prevent packages from sitting over the weekend.

Can I hold my order for a specific date?

Yes, you can request a specific ship date during checkout or by contacting us. We'll do our best to accommodate your preferred delivery window.

Our support team is available Monday–Friday, 9 AM – 5 PM EST.

• Email: support@coralstore.com

• Response time: Within 24 hours on business days

For urgent livestock concerns (e.g., DOA claims), please email us with photos within 2 hours of delivery. Include your order number in the subject line for fastest service.